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Terms & Conditions

TERMS OF USE

By using our website, you agree to the Terms of Use. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).

EXCHANGE POLICY

Cancellations are currently not allowed.

All returns and exchanges must be authorized by us before exchanging merchandise. Simply visit returns.pinkdolphinonline.com to start your return/exchange process. If authorized, domestic orders will be provided a prepaid shipping label. If you would like to exchange an order placed online in-store at either our LA flagship location, we will gladly provide you with a return authorization form.

After your exchange shipping is confirmed in transit, we will send out your new item(s). 

Unfortunately, if your request is not accepted through our Returns Portal, that means your order conflicts with one or more of our policy's requirements below:

Please note: Refunds and/or cancellations are currently not allowed. All exchanges must be authorized within 14 business days (of the order's delivery date or in-store purchase date) by us before exchanging merchandise.The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions. 

Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Pink Dolphin. Rare Box Campaign orders are FINAL SALE; underwear, swimwear, and other merchandise marked final sale cannot be exchanged. Other items may not be eligible for return/exchange, like our online Gift Card. These will be noted in their descriptions. Original shipping fees are not refundable, however a shipping label will be provided for domestic orders to return the merchandise. 

Please note: We do not accept international exchanges. We apologize for any inconvenience this may have caused.

SHIPPING

PROCESSING TIME

Please allow 24 - 48 hours (excluding holidays and weekends) for order processing before an order ships.

*For any national weather delay, please allow 1 additional business day for processing.

Holiday/Special releases/Sales: Please allow us 1-3 additional business days to process these orders. After it ships, you will be sent an email with your tracking information. If an item is not available in our warehouse, we do our best to find your item in one of our other locations (transit time could vary). Our customer support team members will assist on these matters. 

SHIPPING/TRACKING

When your order begins processing, you should receive a separate email with your tracking information. Please note that it may take each shipping carrier a little time to update the tracking link so that you may accurately track your shipment.

Please allow 24 - 48 hours for order processing before an order ships. 

*For any national weather delay, please allow 1 additional business day for processing.

Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Pink Dolphin will not provide any form of refund nor reship the order.

For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.

We know how important your order is, Pink Dolphin Clothing LLC provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check with your neighbors as they could have received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

FREE SHIPPING OVER $100 FOR DOMESTIC ORDERS

Customers who are part of the LGND Point™ Reward Program and on VIP Tiers 2 (Legend) & 3 (Wavelord) receive this perk! Free shipping if your order is greater than or equal to $100 before taxes and the order shipping address is within the U.S.

SHIPPING CARRIER DELAYS

Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.

In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email support@pinkdolphinonline.com for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per individual case.

We will always do our best to assist you, but Pink Dolphin Clothing LLC, does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim through them.  

 

Option Price
5-7 Day Shipping $10
International Calculated at Checkout

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